ESG Management ESGManagement
Guide to Using the Report System
Ilheung Co., Ltd. is committed to the happiness and growth of all stakeholders. To address and improve issues such as unethical behavior by employees, unfair or unreasonable business practices, and other matters requiring attention, we have established and are operating the following reporting and grievance handling channels and management procedures.
Use of the Grievance Handling Channels
- Both internal and external stakeholders are allowed to submit reports through the grievance handling channels.
- internal stakeholders : All executives and employees, including regular, non-regular, dispatched, and temporary staff
- external stakeholders : Contracted companies, indirect suppliers, local communities, and others
Submission Methods and Reporting Contacts
- Submission Method : Reports can be submitted via email to the Ethics Management Officer.
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Reporting Contacts
- Email Address of the Ethics Management Officer : hrcheck@il-heung.co.kr
- Mail : Ethics Management Officer, 242 Hwahap-ro, Donggyo-dong, Pocheon-si, Gyeonggi-do, South Korea, (Postal Code: 11163)
Report Information
- Corruption, conflicts of interest, and anti-competitive behavior by executives and employees
- Unfair trade practices
- Offering or accepting money, gifts, entertainment, or loans
- Preferential treatment of companies, equity participation, and holding concurrent positions
- Solicitation and undue demands
- Theft, embezzlement, and misappropriation of company funds
- Internal information leakage
- Document falsification and fraudulent reporting
- Abuse of authority (power harassment)
- Others (Acts violating the Code of Ethics and Ethical Standards)
- Acts violating human rights and labor-related guidelines and the Human Rights Charter
- Workplace harassment and sexual harassment
Grievance Handling Procedure
- ① Receipt of Reports and Complaints → ② Review of Submitted Reports → ③ Investigation in Progress → ④ Deliberation and Action
- Reports should be prepared based on the 5W1H principle (Who, What, When, Where, Why, and How).
- Reports may be submitted either anonymously or with the reporter’s real name. However, if the contact information provided under a real name is found to be false, the report will be treated as anonymous.
- In the case of anonymous reports, investigations may not be conducted due to insufficient information, and feedback on the outcome may not be provided.
- The schedule for handling reports may vary depending on the content of the report and the verification process. Depending on the nature of the report, it may be referred to the relevant department for appropriate action.
- The processing period is within 14 days from the date of receipt, and may be extended if further investigation is required.
- If the reporter has objections after receiving the results, they may submit an appeal through the reporting channel within 10 days. In the appeal, the reason for the objection must be clearly stated based on the processing results.
Protection of Complainants and Guarantee of Anonymity
- In accordance with the Complainant protection system, all report details and the identity of the complainants are strictly kept confidential.
- It is guaranteed that no personnel, economic, or other unfair disadvantages will be imposed on the Complainant.
* However, reports that are defamatory without factual basis, related to personal privacy, or fall under general complaints may be excluded from protection.
